1. Introduction
Welcome to Playcastle Studio ("we", "us", "our"). We are an indie game development agency based in Indonesia. This Privacy Policy explains how we handle information when you visit this website (playcastleid.com and any related domains) or contact us through the channels listed here.
This policy is written in compliance with Indonesia's Personal Data Protection Law (UU No. 27/2022 — UU PDP), and we strive to also respect the principles of GDPR and other applicable international standards.
2. Information We Collect
This website is a company profile site. It does not use sign-up forms, accounts, or e-commerce. The information we may receive is limited to:
- Information you send us directly — when you email us at contact@playcastleid.com or message our WhatsApp business line, we receive your name, contact details, and the contents of your message.
- Basic server logs — our hosting provider may automatically record technical information (IP address, browser type, time of visit) for security and reliability purposes. These logs are not used to build profiles of individual visitors.
We do not currently use analytics tracking, advertising cookies, or third-party tracking pixels on this website. Should this change in the future, we will update this policy and clearly inform visitors.
3. How We Use Your Information
We use any information you share with us only to:
- Respond to your inquiries, proposals, or partnership requests.
- Maintain a record of business communications and contracts.
- Operate, secure, and improve this website.
We will never sell your personal information, and we will never share it with unrelated third parties for marketing purposes.
4. Our Games & Third-Party Platforms
The games we develop are distributed through external platforms such as Google Play, Roblox, and itch.io. When you click through from this website to one of those platforms, you are leaving our site, and the platform's own privacy policy and terms apply to any data it collects.
Each in-game data practice is governed both by the platform (e.g., Roblox's data handling rules) and by any specific notice provided inside the game itself.
5. Cookies
This website does not currently set any non-essential cookies. If we add features in the future that require cookies (for example, language preferences or analytics), we will display a cookie notice and request consent before any such cookies are placed.
6. Children's Privacy
Our website is intended for a general audience and is not directed at children under 13. Some of our games are family-friendly and may be played by minors on platforms like Roblox. In those cases, the platform's own protections for minors apply, and we follow those platforms' policies for content and data handling.
7. Your Rights
Under UU PDP and similar laws, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legitimate retention obligations).
- Withdraw consent at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, email us at contact@playcastleid.com. We will respond within a reasonable timeframe, typically within 30 days.
8. Data Retention
We keep correspondence and contract-related information only as long as it is needed for the purpose it was collected, or as required by Indonesian tax and corporate law. After that, the data is deleted or anonymized.
9. Security
We use reasonable technical and organizational measures to protect any personal data we hold, including secured email systems, restricted access to business records, and encrypted connections (HTTPS) on this website. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we work in good faith to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will provide a more prominent notice. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please reach out to us:
- Email: contact@playcastleid.com
- WhatsApp: +62 851-1150-3113